Refund policy
RETURNS & REFUNDS
We want you to be happy with your GRACE purchase.
You may request a return within 60 days of receiving your order. To be eligible for a return, items must be unworn, unused, unwashed and in original condition, with tags attached and original packaging included.
To start a return, contact us at contact@graceheadwear.com with your order number and the item(s) you would like to return. Please do not send items back before receiving return instructions from us.
Customers are responsible for return shipping costs for standard returns. Original shipping charges, if applicable, are non-refundable.
Once your return is received and inspected, we’ll notify you of its status.
Once approved, refunds are issued to the original payment method. Banks and payment providers typically take 7–10 business days to post the credit, although timing may vary.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at contact@graceheadwear.com with your order number and details of the issue.
We may request photos or other information reasonably necessary to review the issue. Once confirmed, we’ll work with you to provide an appropriate resolution at no additional cost.
EXCEPTIONS
Certain items may not be eligible for return for hygiene or safety reasons where applicable. Gift cards are non-returnable.
Items marked as Final Sale are not eligible for return. An item will only be considered Final Sale when this is clearly stated on the product page before purchase.
EXCHANGES
If you would like a different item, please contact us for return instructions. In most cases, the fastest option is to return the original item and place a new order.
REFUNDS
Approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless the refund relates to an item that arrived damaged, defective, or incorrect.
Refunds are issued to the original payment method. Banks and payment providers typically take 7–10 business days to post the credit, although timing may vary.
QUESTIONS
For questions about returns or refunds, contact us at contact@graceheadwear.com.