Refund policy

Do you ship worldwide?

Yes. We ship worldwide with fully tracked and secure delivery.

How long does shipping take?

Orders are typically processed within 1–2 business days.

Estimated delivery time is 5–10 business days after your order has been processed.

Once your order ships, you'll receive a tracking confirmation by email so you can follow your delivery.

Delivery times may vary depending on destination, carrier conditions, customs, and other circumstances outside our control.

Will I receive tracking?

Yes. Every order includes a tracking number sent automatically by email once your package is dispatched.

What if my package is lost or damaged?

If your order is lost or arrives damaged, we'll replace it at no additional cost.

What makes GRACE different?

We make the caps we want to wear. Every GRACE cap is developed around the details that matter — shape, fit, fabric, softness, brim, colors and finishing.

We obsess over the small things because they're what make a cap feel right.

Will it fit me?

GRACE caps feature adjustable back closures and are designed to comfortably fit most head circumferences from approximately 55–61 cm (21.7–24 in).

To measure your head, use a soft measuring tape around the part of your head where the cap naturally sits, keeping the tape level and comfortably snug.

Fit can vary slightly depending on the silhouette, head shape and personal preference. If you’re unsure, contact us at contact@graceheadwear.com or ask the GRACE Concierge.

All orders are backed by our 60-day hassle-free return policy.

Is it unisex?

Absolutely. GRACE is designed for both men and women.

Will it lose its shape?

GRACE caps are designed to wear beautifully over time. Each construction naturally adapts with wear while maintaining the silhouette that defines the style.

Every GRACE cap starts with the same pursuit: make the cap you'll reach for every day.

We obsess over the shape, the fit, the fabric, the colors and the details most people never notice.

Because when a cap is right, you feel it.

The pursuit of the perfect cap never ends.

Can I return my order?

Yes. GRACE offers a 60-day hassle-free return policy. You have 60 days from the date your order is delivered to request a return.

Items must be unused, unwashed, and returned with their original tags and packaging. To start a return, contact us at contact@graceheadwear.com with your order number and we’ll send you the return instructions.

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

What if there’s a problem with my order?

If your order arrives damaged, defective, or incorrect, contact us at contact@graceheadwear.com and we’ll make it right.

Are original shipping charges refundable?

Original shipping charges are non-refundable, except when the return is due to an error on our part.

How long does a refund take?

Once your return is received and inspected, approved refunds are issued to your original payment method. Please allow 7–10 business days for your bank or card provider to process the refund.